Cell Therapy 360® Frequently Asked Questions
To help you better understand how Cell Therapy 360 can support you and your patients, here are answers to some commonly asked questions.
Cell Therapy 360 is your partner throughout the CAR T cell therapy treatment journey. Cell Therapy 360 provides support for patients and providers throughout the cell therapy treatment process. It's part of our commitment to connecting patients, caregivers, and healthcare providers to helpful resources throughout the treatment experience.
For information about enrolling a patient in Cell Therapy 360, proceed to registration details.
If you have questions about Cell Therapy 360 or enrollment in the program, 24/7 on-call assistance can be reached by calling 1-888-805-4555.
Use this interactive map to find a certified treatment center near you.
Top search results of centers closest to your location will be provided, even if a center is in another state.
Certified treatment centers are independently owned and operated. Bristol Myers Squibb does not supervise the medical care furnished through these certified treatment centers.
Yes. Bristol Myers Squibb provides important information and resources to help navigate access and reimbursement.
This information can help prescribed patients get access to our CAR T cell therapies and help treatment centers navigate the reimbursement process.
Visit our Access & Reimbursement Support page or click the following links for specific information and resources:
This information is provided for educational purposes only. Bristol Myers Squibb cannot guarantee insurance coverage or reimbursement. Coverage and reimbursement may vary significantly by payer, plan, patient, and setting of care, and is subject to frequent change. It is the sole responsibility of the healthcare provider to select the proper codes and ensure the accuracy of all statements used in seeking coverage and reimbursement for an individual patient.
Use the Enrollment, Scheduling, and Apheresis Portal—an all-in-one, easy-to-use tool that helps providers get their patients started at certified CAR T cell therapy treatment centers.
Yes. Cell Therapy 360 offers personalized assistance programs designed to support patients throughout their treatment journey.
After being prescribed treatment and enrollment into Cell Therapy 360, patients have access to:
- 24/7 support
- A Patient Support Navigator
- Logistical support for eligible patients* and caregivers that may include transportation, lodging, and meal assistance throughout the patient journey
- Financial support
Through the Copay Assistance Program, Cell Therapy 360 can cover out-of-pocket expenses for commercially insured patients for the Bristol Myers Squibb CAR T cell therapy product.*†
*Eligibility requirements apply.
†The program is not available for patients who are enrolled in Medicare, Medicaid, TRICARE, the Veterans Affairs (VA), or any other federal or state healthcare program. The program will cover the out-of-pocket expenses of the Bristol Myers Squibb product only. Limitations apply. It does not cover the costs of any other healthcare provider charges or any other treatment costs. Patients are responsible for non-drug-related out-of-pocket costs. Additional eligibility requirements may apply. Bristol Myers Squibb reserves the right to rescind, revoke, or amend this program without notice.
Visit our Patient & Caregiver Support page for a comprehensive list of offerings and to learn more.
Yes. Visit our Resource Library for resources that may help you navigate the access and reimbursement process for Bristol Myers Squibb CAR T cell therapies.
This information is provided for educational purposes only. Bristol Myers Squibb cannot guarantee insurance coverage or reimbursement. Coverage and reimbursement may vary significantly by payer, plan, patient, and setting of care, and is subject to frequent change. It is the sole responsibility of the healthcare provider to select the proper codes and ensure the accuracy of all statements used in seeking coverage and reimbursement for an individual patient.
To view product-specific information, select a treatment condition:
Visit our Claim Submission page for general coding and billing considerations for CAR T cell therapies.
Coding and billing for CAR T cell therapies will vary based on the patient’s condition, provided services, payer-specific requirements, and the selected site/setting of care.*
It is critical for treatment sites to confirm specific payer requirements prior to claim submission in order to avoid processing delays or denials.
*Site/setting of care decisions are at the sole discretion of the treating physician/institution.
This information is provided for educational purposes only. Bristol Myers Squibb cannot guarantee insurance coverage or reimbursement. Coverage and reimbursement may vary significantly by payer, plan, patient, and setting of care, and is subject to frequent change. It is the sole responsibility of the healthcare provider to select the proper codes and ensure the accuracy of all statements used in seeking coverage and reimbursement for an individual patient.
Our Insurance Coverage Lookup tool can provide information to assist in the benefits verification (BV) process, or Cell Therapy 360 can provide BV assistance to verify patient-specific coverage requirements.
Download the CAR T cell therapy BV checklist for a helpful guide on the type of information that needs to be confirmed during the BV process for CAR T cell therapies.
This information is provided for educational purposes only. Bristol Myers Squibb cannot guarantee insurance coverage or reimbursement. Coverage and reimbursement may vary significantly by payer, plan, patient, and setting of care, and is subject to frequent change. It is the sole responsibility of the healthcare provider to select the proper codes and ensure the accuracy of all statements used in seeking coverage and reimbursement for an individual patient.
CAR=chimeric antigen receptor; R/R=relapsed or refractory.
This information is provided for educational purposes only. Bristol Myers Squibb cannot guarantee insurance coverage or reimbursement. Coverage and reimbursement may vary significantly by payer, plan, patient, and setting of care and is subject to frequent change. It is the sole responsibility of the healthcare provider to select the proper codes and ensure the accuracy of all statements used in seeking coverage and reimbursement for an individual patient.
Treatment Center Locator
With a broad network of certified treatment centers located across the U.S.,
your patients may be able to find one closer to home.